Terms and Conditions
- Well-versed in custom carbon fiber fabrication, we pride on our hands-on experiences and knowledges to guarantee that you (and your vehicle) get exactly what you are looking for. As we constantly strive to meet our customers’ satisfaction while receiving the highest level of service.
- All orders will be on a pre-ordered basis, subjected to parts availability.
- IN STOCK means, the total availability numbers of parts that are still able to produce/production to fabricate, if parts are obsoleted we will mark it as OUT OF STOCK.
- A lead time of 7 – 10 days will be needed for parts procurement in the event that the part(s) you ordered are not available prior to the commencement of fabrication. Please refer to Fabrication Process and Fabrication Delay.
- We accept only payment via PAYPAL or Credit Card Stripe.
- Payments shall not be deemed to be made until full amount of funds have been cleared. Prices and shipping rates are subjected to change without notice but changes will not affect orders that have already been accepted.
- All products listed on Premium DeutschCarbon will only be denominated in US Dollars (USD$) ONLY.
- As we prioritize heavily on the quality of the products we sell, all carbon fiber fabrications will normally take 4 to 6 weeks or sometimes up to 12 weeks depending on the complexity and product types. We will keep in touch with you from time to time with the status.
- Unfortunately, custom fabrication and other processing of parts might be delayed sometimes due to unforeseen circumstances such as weather and other possible factors. Rest assured we will inform you if any of these are happening to your orders. It will be worth the wait!
- Cancellations made within 3 days after placing the order will get a full refund.
- Cancellations made after 3 days after placing the order will incur 30% processing fee.
- Customized fabrication is NOT eligible for full refund. Customized order or any product order that is not listed in the Premium Deutschcarbon Website is NOT considered as an officially launched product. Processing fee, material fee and any extra handling cost might be charged to the buyer.
- Completed products will be shipped via below 2 options with their respective ETA :
- Pos Malaysia via Air/Sea freight (14-40 Working Days)
- DHL via Air freight (5 to 10 Working Days)
- Sea Freight, for exterior body panel parts volumetric from 10KG onwards all will be sent via sea freight, spoiler, lips & diffusers, side skirts, fender, hood, hatch, doors, bumper (60-120 Days), which can be upgraded to do via air FeDEX/TNT, ARAMEX, UPS or DHL to cut short delivery time with cost difference beared by buyer.
- Shipping charges varies across different countries. Let us know where you want us to ship your product and we will notify you on the charges.
- Shipping cost are strictly non-refundable
Import Duties / Taxes
- Import duties, taxes or any extra customs processing fee incurred in the country before delivery will be borne by the buyer.
Return Or Exchange Policy
- Please notify us immediately of your defective items within five (5) days upon receiving the items.
- Products must be in original condition whereby the original factory sealed packages are still intact.
- Products that has been installed before are non-returnable.
- Products that returned back in damage condition will not be entitle for a refund.
- Return shipping cost and any other charges will be borne by buyer.
- All returning products that do not meet the above-mentioned requirements will be strictly declined and forfeited.
- Our Company reserves the right to reject any return, or exchange deemed unfit or unreasonable request.