Terms and Conditions

Our Services

Well-versed in custom carbon fiber fabrication, we pride on our hands-on experiences and knowledges to guarantee that you (and your vehicle) get exactly what you are looking for. As we constantly strive to meet our customers’ satisfaction while receiving the highest level of service.

 

Orders

All orders will be on pre-ordered basis, subjected to parts availability.

A lead time of 7 – 10 days will be needed for parts procurement in the event that the part(s) you ordered are not available prior to the commencement of fabrication.

 

Currency

All products listed on Premium DeutschCarbon will only be denominated in US Dollars (USD$) ONLY.

 

Payment

Payment Option: We only received payment via PAYPAL and Credit Card.
Payments shall not be deemed to be made until full amount of funds have been cleared. Prices and shipping rates are subjected to change without notice but changes will not affect orders that have already been accepted.

 

Fabrication Process

As we prioritize heavily on the quality of the products we sell, all carbon fiber fabrications will normally take 4 to 6 weeks or sometimes up to 12 weeks depending on the complexity and product types. We will keep in touch with you from time to time with the status.

Fabrication Delay

Unfortunately, custom fabrication and other processing of parts might be delayed sometimes due to unforeseen circumstances such as weather and other possible factors. Rest assured we will inform you if any of these are happening to your orders. It will be worth the wait!

 

Order Cancellation

Cancellations made within 3 days after placing the order will get a full refund.

Cancellations made after 3 days after placing the order will incur 30% processing fee.

 

Shipping

Completed products will be shipped via these 2 options with their respective ETA:
FedEx (5 to 7 Days)
Pos Malaysia (14-30 Days)

 

Shipping Fees

Shipping charges varies across different countries. Let us know where you want us to ship your product and we will notify you on the charges.

 

Import Duties / Taxes

For all international orders any customs or import duties or taxes charged will be borne by the buyer.

 

Return Policy

  • Please notify us immediately of your defective items within 5 Days upon receiving the items. Any delay of this will not be entertained.
  • Products must be in original condition whereby the original factory sealed packages are still intact.
  • Products that has been installed before are non-returnable and non-refundable.
  • Return shipping cost and any other charges will be borne by buyer.
  • All returning products that do not meet the above-mentioned requirements will be strictly declined and forfeited.